TERMS AND CONDITIONS
This outline of package conditions represents part of the terms of transaction stipulated in Article 12-4 of the Travel Agency Law, and the contract specifying services rendered for travel and other matters as stated in Article 12-5 of the Law.
SKYhub, Destination Japan, and H.I.S. International Tours (NY), Inc. is a wholly owned subsidiary of H.I.S. USA Inc. ("HIS" below).
Included in the Package Price:
The following may eventually include items unrelated to the package(s) you choose. Please note that the items included in the package price are only those as specified in each respective package itinerary.
Hotel Rooms: Rooms with private bath on a twin room basis (double occupancy) at the hotels specified in each itinerary. For single room occupancy, extra charges will be required. These extra charges vary depending on the hotel specified in the itinerary.
Meals: Only the meals specified in each itinerary are included.
Airfare: Only the Air specified in each itinerary are included.
Transportation: Only the transportation specified in each itinerary are included.
Tour: Only the tour specified in each itinerary are included.
Not Included in the Tour Fare:
Incidental charges and expenses other than those specified in the preceding article including, but not limited to, laundry, domestic and international phone calls, telephone rental, additional meals and drinks and any other expense of personal nature, US
domestic air fares, excess baggage charges in respect to number and weight, medical expenses for injuries and illness, and traveling and accommodation costs between arrival and departure outside the duration of the package itinerary.
Cancellation and Cancellation Fees After a payment is made, a cancelled reservation will incur a cancellation penalty charge per person according to the guidelines below. "Total Cost" is defined as the full cost of the package including tax and fuel surcharge (if applicable).
"Departure" is defined as the date of departure for the package for which the reservation was made.
After payment and up to 32 days before departure - $100 as cancellation penalty. (Non-Refundable Deposit)
From 31 – 16 days before departure - $100 plus 20% of package price as cancellation penalty.
From 15 – 9 days before departure - $100 plus 30% of package price as cancellation penalty.
From 8 – 5 days before departure - $100 plus 50% of package price as cancellation penalty.
From 4 days before departure and the day - 100% of package price as cancellation penalty.
Passports and Visas:
You are responsible for obtaining your passport, and for meeting all health and other requirements required by Japanese laws, orders, and/or requirements. Non-US citizens must consult with appropriate consulates to determine if any visas are needed.
All travelers traveling internationally are required to have a passport.
The carriers, accommodations, and other suppliers providing package services are independent contractors and are not agents, employees, or servants of, or joint ventures with, SKYhub, Destination Japan, and/or HIS or their affiliates.
All travel documents for package services issued by SKYhub, Destination Japan, and/or HIS are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied.
If, after departure, the services included in the package cannot be supplied, or there are changes in an itinerary for reasons beyond the control of SKYhub, Destination Japan, and HIS, SKYhub, Destination Japan, and/or HIS
will arrange for the provision of comparable services. Any resulting additional expense will be payable by travelers and any resulting savings will be refunded by SKYhub, Destination Japan, and/or HIS to its tour participants.
The package client agrees that neither SKYhub nor Destination Japan nor HIS nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any supplier providing tour services.
Package price is to be paid in full according to the due date specified by SKYhub, Destination Japan, and/or HIS.
Revision of Contents of Services:
SKYhub, Destination Japan, and/or HIS may at any time cancel the package or revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, suspension of services rendered by transport,
accommodation, or service provider facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond SKYhub, Destination Japan, and/or HIS
reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases,
SKYhub, Destination Japan, and/or HIS must explain in a timely manner its inability to function according to the itinerary under the circumstances. However, said explanation may be made after revisions are made when conditions demand.
A parent or guardian must accompany travelers who are less than 18 years old on the date of departure.
Travelers Who Need Special Assistance:
You must report any disability requiring special attention directly to a representative of SKYhub, Destination Japan, and/or HIS at the time of reservation. SKYhub, Destination Japan, and/or HIS will make reasonable attempts to accommodate
the special needs of travelers, but it is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers.
Be aware that outside the United States, facilities for disabled individuals are limited. We regret that we cannot provide individual physical assistance to a tour participant for walking, dining, getting on and off trains and other vehicles,
or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance.
Any pre-existing physical (including allergies), mental, or emotional disability that may require attention or treatment must be reported in writing prior to the beginning of a tour. Failure to report such disabilities may result in
refusal of the continuation of services for that participant, and no refund will be provided for services not yet rendered.
SKYhub, Destination Japan, and/or HIS tours can be physically demanding. You could be doing a lot of walking and standing during the tour. You could be taking your luggage with you as necessary. Elevators and escalators are not
always available. Because public transportation is not always convenient, there may be times when you will have to walk up a significant distance with your luggage with the possibility of having to carry your luggage up and down stairs.
We will attempt to avoid these issues and will do our best to prepare you for the possibility of these issues prior to departure. If you have any physical or health concerns please be sure to consult with your agent prior to departure.
SKYhub, Destination Japan, and/or HIS will make every effort to accommodate your request for a smoking or non-smoking room. However, we cannot guarantee we will be able to accommodate your request.
Please be aware that during your trip arranged by SKYhub, Destination Japan, and/or HIS, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas;
travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities.
SKYhub, Destination Japan, and/or HIS will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that SKYhub, Destination Japan, and HIS will use its best efforts to ensure that adequate measures are taken.
Liability of Skyhub/Destination Japan/HIS and Exemptions:
SKYhub/Destination Japan/HIS shall not compensate for damages incurred by clients as stipulated in provisions if any of the following reasons apply:
1. Natural disasters, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes.
2. Accidents during transportation or accommodations, damage by fire.
3. Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes.
4. Orders of either Japanese or other foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes.
5. Accidents occurring during the client’s free activities.
6. Food poisoning.
8. Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and-or shortened stays at destinations owing to such causes.
Liability of Client:
SKYhub, Destination Japan, and/or HIS shall require the client to indemnify SKYhub, Destination Japan, and/or HIS for losses sustained owing to a client’s willful negligence, fault, conduct against public order and good manners, or breach of provisions in the Tour Contract.
1. The client is required to make every effort to utilize information acquired from SKYhub, Destination Japan, and/or HIS and to understand the details of his or her rights and responsibilities as well as the details of package conditions.
2. After the start of the trip, if a client should find that the package service provided is different from that specified in the itinerary, the client is required to report the discrepancy to SKYhub, Destination Japan, and/or HIS immediately.
SKYhub, Destination Japan, and/or HIS will use the personal information provided only for communicating with clients and for arranging transportation, accommodations, and services as necessary in order to provide the services requested by the client.